As a cherished family-owned enterprise, Paw Prints takes pride in serving pet lovers across four vibrant locations: Hipperholme, Halifax, Harrogate, and Leeds, along with our accessible online platform.
Whether you’re seeking expert advice, browsing our selection, or simply saying hello, we’re here to make your pet parenting journey a breeze. Reach out to us today for assistance or visit any of our stores to experience the Paw Prints difference firsthand!
Come pay us a visit!
We’re here to assist you every step of the way!
Why not drop by one of our warm and welcoming local stores to experience the Paw Prints difference firsthand? Explore our store locations listed below and pay us a visit – we can’t wait to welcome you!
Common queries answered
Can’t find what you’re looking for? Find all our FAQ’s here.
The time in which it takes for you to receive your order will depend on which shipping method you choose at checkout. We ship via Royal Mail & DPD. If you think you should have received your order by now, please check the tracking we sent you via email – if your tracking is still not showing or has not been sent to you, please get in touch with us by using the form on our contact us page here.
If you have already placed an order, please get in touch with us straight away to change your shipping address. We cannot guarantee that we can change this for you, as we try to turn our orders around as quickly as possible.
To change your default shipping address for future orders, please follow the steps below.
No, we do not store your credit card information on our servers. For your security and peace of mind, all transactions are processed through secure, PCI DSS-compliant payment gateways such as Worldpay and Stripe. This ensures that your credit card details are encrypted and handled with the highest level of security.
If you choose the ‘save card for next time’ option provided by our payment processors, your card details will be securely stored by Worldpay or Stripe, not by us. We adhere to all relevant UK regulations and guidelines to protect your financial information. If you have any further questions or concerns, please do not hesitate to contact our customer support team.
This would depend on how many products you order, but in most cases yes your items will arrive on one package!
You cannot order items that are labelled out of stock unless they are on backorder. Some items are available for backorder. You will see the tag ‘Available on backorder’ above the add to cart button, on the cart page and on the checkout page. Your items will be shipped separately if you have ordered other items that are available. We will also notify you via email if your items are on backorder.